GLOVO Express Store Manager (They/She/He) Madrid

ABOUT GLOVO:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Asia and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +88M annual orders and operate in 24 countries, and in 260+ cities.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun.

Responsibilities:
-Responsible for at least one Dark Store.
-You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
-Motivating, coaching, reporting, and providing feedback of pickers’ performance continuously.
-Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.
-Allocate labor, lead meetings, direct and assign job duties for pickers.
-Perform in depth problem solving in all areas to ensure successful and continuous operations.
-Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software
-Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
-Report and escalate systemic issues to management as necessary and in a timely manner
-Review and update Standard Operating Procedures according to Glovo best practices
-Fully understand processes and daily goals, and make recommendations to improve performance
-Identify, address and resolve safety hazards within the Dark Store.
-Perform administrative duties, and additional functions, as needed and determined by management
-Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps…) to create and implement initiatives.

Se ofrece
-Top-notch private health insurance
-Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
-Discounted gym memberships
-Flexible time off (take the time you need) and hybrid working model (own your time)
-Enhanced parental leave including nursery support!
-Online therapy and wellbeing benefit

WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!