Customer Support Agent (Automotive), Dutch / Nederlands Barcelona

Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?
You will be part of Bosch Service Solutions but will play a key part in the success of a brand-new project we’ve just launched with a world-class Automotive client.

On offer is the opportunity to join a vibrant and international team in a fast paced and exciting project.

Key Languages
C2 or full professional level of Dutch
Professional level of English will be a big plus, training is English.

Main Responsibilities

· Manage incoming contacts such as phone calls, emails, and letters from customers

· Assist customers by providing information about products, resolving client’s queries, and explaining company policies

· Assist customers through various digital channels, reaching out to them if necessary

· Collaborate with different departments to find appropriate solutions for escalated cases

· Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments

· Become the best brand ambassador, and provide an outstanding service to clients.

Our recruitment process?
· Step 1: Interview with Talent Partner to get to know you better
· Step 2: Language Check
· Step 3: Interview with the Hiring Manager

Qualifications
Core Skills/experience

· Previous customer service experience is desirable but not essential

· Strong problem-solving skills and ability to handle customer queries with empathy

· Positive attitude and willingness to learn

· People Person – you enjoy working in a collaborative team environment

· Tech savvy and analytical

Additional Information

What we offer:
1. Comprehensive Training: As a member of our team, you’ll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
2. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
3. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.
4. Contract Stability: Get a permanent contract from day zero.
5. Financial Relocation Support: For candidates not based in Barcelona, we understand the challenges of relocation. Eligible candidates may receive a financial relocation package to partially co-share the costs incurred during the move. (Terms and conditions apply).
6. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
Competitive Salary: During the recruitment process, we’ll discuss compensation details. Total salary is 22.469,53 € gross per year.