GLOVO Operations Specialist (They/She/He) – BILBAO

About Glovo

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It’s because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your Work-life Opportunity

Glovo is looking for an Operations Specialist to join the Spanish team in Bilbao. Are you passionate, proactive, data-driven and hands-on? Do you want to evolve into one of the fastest growing Start-ups of Barcelona, building a product that will change people’s day-to- day and disrupt the on-demand market?

Be Part Of a Team Where You Will
Be the owner of Operational metrics of existing cities
Establish the monthly/quarterly goals of your cities and being responsible for the continuous monitoring and achievement
Own all dashboards for your cities and build new tools to improve our visibility on their performance
Be able to analyze, deepdive and find solutions to any potential issue that deviates your cities from their goals
Perform any required analysis to come up with insights to improve metrics in all cities of the region
Track the impact of all the new implementations that you propose by checking the daily metrics of the cities
Build, maintain and scale detailed reporting models aiming to support your cities’ performance and make data driven decisions
Define, implement and monitor procedures together with local teams to improve the performance of any individual city
Be an active part of the onboarding process of new riders, including commercial speeches.
Lead by example by being incredibly truth seeking, making data-driven decisions, and setting the high standards for the team
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.