Training Administrator Barcelona

Vertex Professional Services (VPS) is one of the world’s largest training and development solutions providers. In 146 countries and 34 languages, VPS has helped global organizations transform the way they provide learning across their enterprise.

With a global footprint and scale, it enables VPS to design, develop and deliver performance-driven training solutions that align with an organization’s unique business challenges, objectives and culture to improve business performance. Our EMEA headquarter is located in Rüsselsheim, Germany.

We are looking for a Training Administrator in our office in Barcelona (22@ district).

The primary objective of the role as a Training Administrator is to provide services to the customer and per-form data entry into the specific training administration software. It is also expected that the candidate actively work on process and tasks optimization.

Responsibilities:

· Provide customer services by handling requests through the email communication
· Data entry in different training administration software
· Meta data management
· Upload on-line content in the training administration software
· Reporting on the task activity
· Actively work with other team members to share the knowledge
· Support management in documentation creation
· Manage change requirements
· Proactively search for process improvement
· Provide potential solution for customer’s challenges
· Manage Escalation process